Customer Service

Shipping & Delivery

JHR Pricing and Delivery We attempt to deliver products with 3-5 working days once payment has been received. In some cases delivery may take longer due to demands, stock levels or delivery issues which our out of our control. In these cases delivery may take up to 21 days. On delivery signature may be needed at the time of delivery. Buyers are advised to check the condition of the packaging to ensure no damage has been made by the delivery partner. We will make every effort to stock the item you order however in the event of a product not being stocked we will contact you within 48hours with a revised delivery date. We can be held responsible for any loss you may suffer if we do not supply the goods or on time. We reserve the right to refuse or cancel an order for goods if it has been listed as an incorrect price due to a typographical error or tax. We reserve the right to charge an extra postage cost if the customer has entered the wrong shipping address.

 

Please Allow 1-2 Working Days for dispatch time.

 

Standard Delivery Charges - £0.00

Express Delivery Charges - £6.95

Privacy & Security
To view our Privacy Policy, please click here
Returns & Replacements
Returns can be made through the website by clicking here
It should be noted that all credits and refunds put through by our staff, based on communications with you by phone, email or any other method, are put through as requests to management. Management will then review these requests, check that they are correct and either perform the refund, grant the refund or decline them according to the circumstances. Please allow a few days from the date the refund is requested by Just Horse Riders Ltd staff for this to be completed by management and then a further week for the money to have cleared into your bank account (if applicable).
Ordering
You can use the website to request an order. You are able to change the content of your order at any time before payment is made by following the steps on the website. If you want to change your order after this time, you can telephone us on 01619051416 or emila us on info@justhorseriders.co.uk. Orders cannot be changed after they have been dispatched. We also recommend that you always place your order in time to allow for an unexpectedly delayed delivery. This even applies if you pay extra for a same-day dispatch and a next-day delivery. These services can never be absolutely guaranteed. We will do our reasonable best to get your items to you on time, but if you have not allowed for any unexpected delay and you incur additional costs or inconvenience due to the delayed receipt of an order, we will not be responsible for this. Please try and order suitably and carefully in advance or occasionally you might be disappointed.
Payment, Pricing & Promotions

All credit and debit card transactions are carried out on a secure payment service provider website (worldpay), not on our website. If you request an order by telephone and provide card details that way, we will enter them immediately online as if you were performing this at home. We will not write down or store your written card details. However the card processing service provider does store details of your card (as is always the case whenever you make any sort of purchase anywhere with your card). We keep full records of payments taken and these can be viewed online in your account, or supplied separately on request. From time to time Just Horse Riders will offer products for sale at less than our usual price. The reason for this discount will be explained at the time but it is your responsibility to ask us if anything is unclear. There will usually be some condition which will apply in order to receive the discount. This might involve setting up a regular purchase, buying multiple items at one time, or another reason which we will explain at the time. Just Horse Riders Ltd has complete discretion to withdraw any deal or offer for any reason at any time. Should this happen you will have the opportunity to pay our normal price or have a full refund of any payments you made for items which you were hoping to buy and previously were discounted.

Viewing Orders
Orders can be viewed by logging into your customer account. An account can be created at the checkout when placing an order.
Updating Account Information
You can update your account information by logging into your customer account