1. What the Riders Club is

The JHR Riders Club ("Riders Club") is a paid membership run by Just Horse Riders Ltd ("we", "us") for shoppers on www.justhorseriders.co.uk. For a small monthly or yearly fee, members get free UK delivery, a free returns label and members' prices on selected brands, as set out below. The Riders Club is for personal use only. You must be 18 or over and have a customer account with us to join. Benefits have no cash value and cannot be transferred, gifted or exchanged; they apply only to the account holder.

By joining you confirm that you have read and agree to these terms. We keep a record of that confirmation – the date and time, the wording you agreed to and the version of these terms – with your order and on your customer account.

2. Price, payment and renewal

• Monthly membership costs £3.99 a month. Yearly membership costs £34.99 a year. Prices include VAT at the current rate; if the VAT rate changes, the fee changes with it from your next renewal.
• Your membership renews automatically – every month or every year from the day you joined – and the fee is taken from the payment method you joined with. You can see your renewal date, change your payment method or cancel at any time from your account.
• You can switch between monthly and yearly membership from your account. The new price is taken at your next renewal; nothing is refunded on a switch.
• If a renewal payment fails we will try again over the following days and email you. If it still fails, your membership ends and your benefits stop.
• We may change the fee, and we may add, change or withdraw plans or change how often a plan is billed. Your current plan and fee stay as they are until your next renewal. If your fee is going up, or your plan is being withdrawn or changed, we will email you at least 30 days before the first renewal it affects, so you can cancel first if you wish. A yearly membership is never changed part-way through the year you have paid for.
• If your account lets you pause your membership, your benefits stop while it is paused and no fee is taken; they start again when you resume.
• If a membership payment is disputed or reversed, your benefits stop until the payment is settled.

3. Your benefits

Benefits apply to orders you place at checkout on www.justhorseriders.co.uk while you are a member and logged in to your account. They apply from the order you join with, and to every order after that while your membership is active. Benefits are applied by our systems at checkout; if a benefit that should have applied to an order did not - for example because of a technical fault - tell us within 14 days of the order and we will put it right by refunding the difference.

a. Free UK delivery. The cheapest standard delivery option is free on orders of £20 or more (goods value after any discounts, before delivery) to addresses in the United Kingdom, including Northern Ireland. Faster or dearer options, and delivery to the Channel Islands, the Isle of Man or outside the UK, are charged at the normal rate. Free delivery applies to orders you place at checkout, including the first shipment of a Subscribe & Save subscription started in that order. Subscription renewals are billed automatically without a checkout and keep their normal delivery charge, whether or not you are a member. We may change the minimum order value, which delivery services are free or the areas covered; the details on the Riders Club page apply to orders placed after a change.

b. Free returns label. The prepaid returns label, normally £3, is free for members returning goods from a UK address. Everything else in our returns policy still applies, including the time limit and the condition the goods must be in. We may change the carrier or the way the label is issued.

c. Members' prices. Selected brands are discounted for members. The brands and their discount rates are shown on the Riders Club page. The brand list is not a fixed benefit: our arrangements with brands and suppliers change, so we may add a brand, change a rate or remove a brand from the list at any time and without notice, and there may be times when few or no brands are on it. The list shown on the Riders Club page on the day you order is the one that applies to that order. If we remove a brand or lower a rate and you are a yearly member, you may end your membership early and we will refund the unused whole months (see section 6). Members' prices are applied automatically at checkout. They do not apply to clearance or graded items, to subscription products, or to gift cards, and cannot be combined with any discount code, reward-points code or other offer – where more than one discount could apply, you get the best one, not both.

4. Fair use

The Riders Club is for personal, non-commercial use. It is not available to anyone buying for resale, trade or business use, and a membership may not be shared with or used by anyone other than the account holder.

We review each member's orders over the last 12 months on a rolling basis. If, within any 12-month period, you have placed 21 or more orders using Riders Club benefits and returned 70% or more of them, we may end your membership at the end of the period you have paid for, and we may decline to accept a new membership from you. We will email you if this happens.

If we believe a membership is being misused – for example used for resale, or shared – we may end it straight away without a refund.

5. Cancelling

• You can cancel at any time from your account. Your benefits continue until the end of the month or year you have already paid for, and no further payments are taken. We do not refund the unused part of a month or year.
• Cooling-off period. If you cancel within 14 days of joining or renewing and have not used any Riders Club benefit in that time, we will refund the fee in full within 14 days. If you have used a benefit, you can still cancel, but the fee for that period is not refunded.

6. Changes to the Riders Club and ending it

We may change these terms and the benefits - for example the fee, the plans, the free-delivery minimum or the brand list. Changes in your favour, and small changes such as wording, apply from the day we publish them. For a change that reduces your benefits or raises your fee we will email you at least 30 days before it applies to you, except changes to the brand list, which work as described in section 3c. If you do not want a change, cancel before it applies; a yearly member may end early and we will refund the unused whole months. If we close the Riders Club altogether we will email you at least 30 days before: monthly memberships run to the end of the paid month, and yearly members are refunded for the unused whole months.

We send notices about your membership to the email address on your customer account, so please keep it up to date. Every version of these terms carries its date at the bottom, and the version you agreed to is kept on your account.

7. Everything else

Our general terms of sale, delivery and returns policies apply to every order. We will email you about your membership - payments, renewals and changes; marketing emails are sent only if you have opted in to them. These terms are governed by the law of England and Wales, and nothing in them affects your legal rights as a consumer. If you have any questions, contact us at hello@justhorseriders.co.uk or on 0161 905 1416.

Version 2 – 22 September 2026.