Returns & Refunds
Changed your mind? No problem. We offer a generous 90-day returns policy on most items.
Start a ReturnHow to Return an Item
Start Your Return
Visit our Returns Centre to generate a returns label and notify us of your return.
Pack Your Item
Place the item in its original packaging (if possible) and ensure it's protected for transit.
Post It Back
Use our optional £3 returns label (discounted rate) or arrange your own tracked postage.
Get Refunded
Once we receive your return, we'll usually process your refund within 3-5 working days.
Our 90-Day Return Conditions
We Accept Returns If:
- Item is unused and in original condition
- Original packaging is intact
- Return is requested within 90 days
- Item is sent back via tracked postage (use our £3 label or your own)
We Cannot Accept:
- Items that have been used
- Perishable items (including supplements sent in cold packs)
- Sealed supplements, feed or grooming products once the seal is broken (for hygiene reasons)
- Items with damaged or missing packaging
- Personalised or custom-made items
These conditions apply to our 90-day goodwill returns. They don't affect your legal right to cancel within 14 days or your rights if an item is faulty. See Your Legal Rights below.
Received a Faulty or Damaged Item?
If your item arrived damaged or develops a fault within 90 days, we'll give you a full refund, and we'll cover the return postage. Please take photos of any damage before opening the packaging and contact us right away.
For minor damage we may offer a replacement or partial refund instead, but within 30 days of delivery you can always choose a full refund. After 90 days, your rights under the Consumer Rights Act 2015 still apply and we'll repair, replace or refund faulty items.
Common Questions
How long do I have to return an item?
You have 90 calendar days from receiving your order to request a return, even if you simply changed your mind. This is well beyond the 14 days the law requires.
Who pays for return postage?
If you've changed your mind, you're responsible for return postage, but we offer an optional £3 returns label through our Returns Centre — a discounted rate we've negotiated with Royal Mail. Alternatively, arrange your own tracked postage. If an item is faulty or damaged, we'll cover the return postage.
How long does a refund take?
Once we receive your returned item, we'll usually process your refund within 3-5 working days. It may take a few additional days to appear in your account.
Can I return part of my order?
Yes, you can return individual items from an order. Just indicate which items you're returning when you start the process.
What if I return something after 90 days?
Returns after 90 days are considered on a case-by-case basis. Please contact us with your order details, and we'll do our best to help.
Your Legal Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to send the goods back. We'll refund the price of the goods and our standard delivery charge (but not any extra you paid for a faster or upgraded delivery option), usually within 3–5 working days and always within 14 days of receiving the goods back or proof that you've returned them.
Our 90-day returns period is a goodwill policy on top of these rights. It doesn't replace or reduce them.
Please take reasonable care of any items you return. If an item has been handled or used beyond what's needed to check it, we may reduce your refund to reflect any loss in value.
If an item is faulty, not as described or not fit for purpose, you're protected by the Consumer Rights Act 2015, and the 90-day limit doesn't apply.
If your order is delayed or doesn't arrive, we'll send a replacement or give you a full refund. Beyond that, and except where the law says otherwise, our liability for delayed or lost orders is limited to the value of the order.
Ready to Return Something?
Use our Returns Centre to generate a label and start your return.