Customer Support
How Can We Help?
Whether you need order assistance, sizing advice, or have a question about our products — our equestrian experts are here for you.
Response within 1 working day · Mon–Fri, 9am–4pm
Returns Centre
Start or track a return
Delivery Information
Shipping times & tracking
FAQs
Common questions answered
Before You Contact Us
Having these details ready helps us resolve your query faster:
- Order number & postcode
- Product name & size
- Photos if item is damaged
- Your preferred resolution
Common Queries
Where's my order?
Have your order number ready
Amend or cancel order
Contact ASAP — we dispatch fast
Sizing assistance
Share your measurements
Product advice
Tell us about your horse
Support Hours
Monday – Friday
09:00 – 16:00
Saturday & Sunday
Closed
Messages received outside hours will be answered the next working day.
Secure & Protected
Fast Response Times
Equestrian Experts